환불 정책

Returns & Refunds

Return window

You may request a return within 7 days of delivery (calendar days, weekends and holidays included). Requests received after this window cannot be accepted.

How to request a return

Request — sign in and select the item in your order history, or email us at help@mustit.co.kr within 7 days of delivery.
Approval — we review the request and confirm eligibility.
Pickup — once approved, we arrange the return for you: we provide a prepaid international return label and schedule a FedEx/DHL pickup. Customs paperwork for the return (returned-goods declaration) is prepared by us — you only need to pack the item securely in its original packaging. Please hand the parcel to the courier within 7 days of receiving the return instructions, or the request is considered withdrawn.
Inspection & refund — after the item arrives at our Seoul hub and passes inspection, your refund is issued within 10 business days to the original payment method only.

Return shipping costs

Change of mind — a round-trip international shipping fee of US $98 per return shipment (US $49 outbound + US $49 return) is deducted from your refund. Items delivered together in one parcel and returned together incur the fee once; items delivered in separate parcels incur the fee per shipment.
Our fault — for defective items, wrong deliveries, or items not as described, the return is free: we cover all shipping costs in both directions.

Items that cannot be returned

Items returned after the 7-day window.
Items damaged, altered, or showing signs of use attributable to the customer, or whose value is significantly diminished so that resale is no longer possible.
Items missing tags, authenticity cards, or accessories (box, dust bag, packaging, shopping bag). Shoe boxes are part of the product — please do not attach the shipping label directly to the shoe box.
Hygiene-sensitive items (innerwear, swimwear, hosiery and socks, pierced earrings, masks) once worn or once the protective seal is removed.
Items made to order at the customer’s request.

If a returned item fails inspection

If a returned item does not pass inspection (signs of use, damage, or missing components), the return is declined and the item is shipped back to you; a re-delivery fee of US $49 applies. If an item reported as defective is inspected and found to have no defect, the return is processed as a change-of-mind return and the standard US $98 fee applies.

Duties and taxes on returns

Import duties and taxes collected at checkout are paid to the customs authority of the destination country and are not refunded by us. In some countries you may be able to reclaim import charges directly from your local customs authority after a return; please check with them directly.

Exchanges

We do not offer exchanges. Please return the item and place a new order.

Order cancellation

Orders can be cancelled free of charge at any time before international dispatch from our Seoul hub. Once the parcel has been dispatched, cancellation is no longer possible and the return process applies instead. Card payments are refunded by immediate authorization reversal; other payment methods within 3 business days.

Authenticity guarantee

Every item is authenticated before dispatch. If an item is ever confirmed counterfeit by our designated professional appraisal institution, you receive a full refund and we cover every cost, including all shipping. Authentication is performed by the professional appraisal institutions designated by MUST IT — you do not need to obtain a local appraisal. If our designated institution confirms the item is genuine, the return is handled under the standard change-of-mind terms.

Pre-owned items

Pre-owned items are described with a condition grade and photographs of the actual item. Wear consistent with the stated grade is not a defect and is not eligible for a free return.

Fair use

We monitor return activity. Repeated or excessive returns suggesting commercial purchasing or misuse of this policy may result in refund holds, order refusal, or account restriction.