Frequently Asked Questions
Brand & authenticity
What is MUSTIT GLOBAL?
The global store of MUST IT, Korea's No.1 online luxury platform since 2011, shipping direct from Seoul.
Are all items authentic?
Yes — every item is authentic. We source only from verified sellers and every item passes professional authentication at our Seoul hub before dispatch.
What if an item is confirmed counterfeit?
You receive a full refund and we cover every cost, including all shipping. Authentication is by our designated professional appraisal institutions — you never need a local appraisal.
Orders & payment
Can I change my order after payment?
Changes are not possible. Before dispatch you can cancel and reorder; after dispatch the return process applies.
When can I cancel?
Free of charge any time before international dispatch from Seoul.
Do you offer membership benefits?
Points, coupons, and tier benefits are not currently offered on the global store. We will announce any future benefits on this site.
Shipping & customs
Where do you ship?
100+ countries. Availability for your address is confirmed automatically at checkout.
How much is shipping?
Free — every order ships free by international express courier.
Do I pay customs duties?
No. Duties and taxes are shown at checkout and included in what you pay. Nothing is collected on delivery.
How long does delivery take?
Most orders arrive about two weeks after purchase (excluding weekends), including sourcing, authentication, and international delivery.
How do I track my order?
Every order gets a tracking number, in your order history and shipping confirmation email.
Can you ship to a P.O. Box?
No — express couriers require a physical address.
Returns & refunds
What is the return window?
7 days from delivery, weekends and holidays included. Request from your order history or by email.
How much does a return cost?
Change of mind: US $98 round-trip shipping per return shipment, deducted from your refund (one parcel returned together = one $98). Our fault (defect, wrong item, counterfeit): free.
Who ships the return?
We do — after approval we send a prepaid return label and book the courier pickup. You only pack the item.
Can I exchange?
No — please return and place a new order.
When is my refund issued?
Within 10 business days after the returned item passes inspection, to your original payment method.
Are duties refunded on returns?
No — they are paid to the destination country's customs authority. In some countries you can reclaim them directly from your local customs office.
How is pre-owned condition described?
By condition grade with photos of the actual item. Wear within the stated grade is not a defect.
Contact
How do I reach customer service?
help@mustit.co.kr — Monday–Friday 10:00–18:00 KST. We aim to reply within 24 hours on business days.