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Shipping Policy

Where we ship

We ship to 100+ countries worldwide. Availability for your address is confirmed automatically at checkout. We are unable to ship to a small number of countries due to export controls or courier service suspensions; if courier service to your region is suspended after you order (for example due to armed conflict or natural disaster), we will cancel the affected order and issue a full refund.

Free international shipping

Every order ships free by international express courier (FedEx / DHL) from Seoul, South Korea, with tracking on every order.

Duties and taxes — nothing to pay on delivery

Import duties and taxes are calculated and shown at checkout and are included in the amount you pay (DDP — Delivered Duty Paid). There is nothing more to pay when your parcel arrives. Local sales tax / GST may be shown at checkout depending on your country's laws — it is also included in the total. Customs declarations are made at the actual transaction value; we cannot mark parcels as gifts or declare lower values.

How long it takes

Sourcing — your item is secured from the partner seller (2–4 business days).
Hub inspection — authentication and condition check at the MUST IT hub in Seoul (1–2 business days).
International dispatch — typically within 5–7 business days of purchase.
Delivery — usually 5–10 business days after dispatch depending on destination and customs.

Overall, most orders arrive about two weeks after purchase (excluding weekends and holidays). These are estimates, not guarantees; delays caused by holidays, customs inspection, force majeure, or carrier conditions are excluded.

Customs information requirements

Some countries require the recipient's customs identification for import clearance (for example, EZ Way real-name verification in Taiwan). We do not ask for this at checkout; if your destination requires it, we contact you by email after your order is placed. Clearance cannot proceed until the requested step is completed, and parcels returned because the information was not provided are treated as customer-responsibility returns.

Delivery addresses

We cannot deliver to P.O. Boxes or APO/FPO/DPO military addresses.
Delays, extra costs, or loss caused by an incorrect or incomplete address are the customer's responsibility — please double-check your address at checkout.
Delivery is completed upon signature or the carrier's proof of delivery (including photo confirmation); responsibility for the item passes to you at that point.

Damaged, lost, or missing parcels

Damaged on arrival — contact us within 7 days of delivery (weekends included) with photos. We file the claim with the carrier for you — you only need to provide photos of the parcel and item.
Marked delivered but not received — contact us within 7 days of the delivery scan. We open a carrier investigation, and if the parcel is confirmed lost you receive a full refund.

Out of stock

If an item turns out to be unavailable after payment, we notify you immediately and issue a full refund. If only part of an order is unavailable, only that item is refunded.