Shipping & Returns

Shipping

Free international express shipping (FedEx / DHL) from Seoul to 100+ countries, with tracking on every order.

Nothing to pay on delivery — import duties and taxes are calculated at checkout and included in the amount you pay (DDP).

Sourcing — your item is secured from the partner seller (2–4 business days).
Hub inspection — authentication and condition check at the MUST IT hub in Seoul (1–2 business days).
International dispatch — typically within 5–7 business days of purchase.
Delivery — usually 5–10 business days after dispatch. Most orders arrive about two weeks after purchase (excluding weekends and holidays).

Delivery notes

We cannot deliver to P.O. Boxes or APO/FPO/DPO military addresses. Please double-check your address — delays or loss caused by an incorrect address are the customer's responsibility.
Customs identification — a few countries (for example, EZ Way verification in Taiwan) require the recipient's customs ID. If yours does, we email you after your order is placed.
Damaged on arrival — contact us within 7 days of delivery with photos. We file the claim with the carrier for you.
Marked delivered but not received — contact us within 7 days. If the carrier confirms the parcel lost, you receive a full refund.
Out of stock after payment — we notify you immediately and refund the item in full.

Cancellations

You can cancel free of charge any time before international dispatch from Seoul. Once dispatched, the return process applies instead.

Returns

Returns are accepted within 7 days of delivery (calendar days — weekends and holidays included).

Request — from your order history, or by email to help@mustit.co.kr.
Approval — we review the request and confirm eligibility.
Pickup — we arrange it for you: a prepaid return label, the FedEx/DHL pickup, and the returned-goods customs paperwork. You only pack the item in its original packaging and hand it over within 7 days of receiving the instructions.
Refund — within 10 business days after the item passes inspection at our Seoul hub, to your original payment method.

Return costs

Change of mind — US $98 round-trip international shipping per return shipment is deducted from your refund. Items delivered together in one parcel and returned together are charged once.
Defective, wrong item, or counterfeit — free. We cover all costs in both directions.
Import duties and taxes are paid to the destination country's customs and are not refunded by us; in some countries you can reclaim them directly from your local customs office.

Items that cannot be returned

Requests made after the 7-day window.
Items used, damaged, or altered by the customer.
Items missing tags, authenticity cards, box, dust bag or other accessories. Shoe boxes are part of the product — please don't put labels directly on them.
Hygiene-sensitive items (innerwear, swimwear, hosiery, pierced earrings, masks) once worn or unsealed.
Made-to-order items.

If a return fails inspection

If a returned item shows use, damage, or missing components, the return is declined and the item is sent back to you (US $49 re-delivery fee). If a reported defect is not found on inspection, the return is handled as a change-of-mind return.